citizenship and passports affairs
citizenship and passports affairs

His Excellency Sheikh Rashid bin Khalifa Al Khalifa, Undersecretary of the Ministry of Interior for Nationality, Passports and Residence Affairs announced the joining of Nationality, Passports and Residence Affairs to the National Suggestions and Complaints System (Tawasul), to enhance communication with the public and beneficiaries, by providing an electronic channel for easy and fast dealing at any time or place.


His Excellency indicated that the Nationality, Passports and Residence Affairs seeks to provide its various services in digital form in line with its strategic plan, through which it is committed to achieving electronic transformation of the various services it provides and the systems upon which its departments are based, indicating that providing direct electronic communication between clients and the administration will contribute to raising the efficiency of And the effectiveness of services will increase the level of productivity.

His Excellency affirmed the adoption of the principle of partnership, transparency and continuous interaction with the beneficiaries, and the constant endeavor to facilitate access to services, which reduces time and effort for dealers and employees alike.
The Tawasul system, which was implemented in cooperation with the Information and eGovernment Authority, will take the necessary measures towards complaints, proposals and inquiries submitted by the beneficiaries of the services provided by the Nationality, Passports and Residence Affairs, as this system provides the ability to track the status of their sent requests and ensure that the response is obtained within the fastest period. Time zone.
The Nationality, Passports and Residence Affairs welcomes suggestions, complaints or inquiries through the Tawasul app available in the smart phone app stores, the e-government app store, and through the Tawasul system available at