Emirates Airlines announced the launch of an integrated biometric route at Dubai International Airport to provide a non-contact airport experience for its passengers.
The new system is open to Emirates Airlines passengers traveling to and from Dubai.
The integrated dynamic route will provide passengers with a seamless experience from scheduled check-in to boarding gates, improving customer flow through the airport with fewer document checks and less waiting in line. Using the latest biotechnology - a combination of facial and iris recognition, Emirates airline passengers can now check-in for their flight, complete immigration formalities, enter the Emirates lounge and board their flights, simply by strolling through the airport. The various contact points in the biometric path allow for healthy contactless travel, minimizing human interaction and focusing on health and safety.
Adel Al Redha, Chief Operating Officer, Emirates Airlines, said: “We have always focused on providing a great customer experience at any point of contact and now it is more vital than before to leverage technology to implement products and introduce processes that are not focused solely on fast track customers, but more importantly. Of this in terms of health and safety during their travel. The dynamic contactless advanced route is the latest in a series of initiatives that we have introduced to ensure that travel on Emirates Airlines is a smooth journey and gives customers greater peace of mind. "
Biometric contact points are currently installed in the First, Business and Economy class check-in desks in Terminal 3 at Dubai International Airport; Immigration portals including a "smart tunnel"; Emirates Airline Premium lounge entrance in Concourse B, as well as the boarding gates. Areas where biometric equipment will be installed will be clearly marked and additional units will be installed at each touch point in the future.
The smart tunnel, a project by the General Administration of Residency and Foreigners Affairs in Dubai (GDRFA) in cooperation with Emirates Airlines, is the first of its kind in the world for passport control, where passengers simply walk through a tunnel and are "cleared" by immigration authorities without human intervention or The need to stamp a physical passport.
Emirates is also the first airline outside of America to be approved for boarding by the US Customs for Border Protection (CBP). Customers flying from Dubai to Emirates destinations in the US will be able to choose facial recognition technology at the departure gates.
The biometric track is the latest in Emirates' suite of initiatives to provide a contactless smart flight. In the past month, the airline introduced other services including self-check-in and drop-off kiosks at Dubai International Airport for a smoother airport experience.